Choosing an ATS: 6 mistakes to avoid to optimise your recruitment

Les erreurs à éviter pour vos recrutements


Adopting a application tracking system (ATS for Applicant Tracking System) is a crucial step in optimising your company’s recruitment process.

However, choosing the right ATS can be complex, and some common mistakes can compromise its effectiveness.

Here are the six most common mistakes to avoid when selecting recruitment software.

Choosing an ATS and mistakes to avoid

1. Neglecting the Quality of Technical Support

Responsive and competent technical support is essential to quickly resolve any problems that may arise with your ATS. Ignoring the quality of the support on offer is a major mistake. Before choosing an ATS, make sure that the publisher offers an accessible and efficient customer service, ready to help you when you need it. Check reviews on platforms such as Google to gauge the satisfaction of current users, or contact the publisher’s technical support team directly by email.

2. Underestimating the Importance of Customer Reviews

Customer feedback is a mine of information. They reflect the general satisfaction of users and their interaction with the software. A common mistake is to ignore these opinions. Check the ratings on Google and other review platforms to get an honest overview of the effectiveness of the ATS. A top-rated ATS is generally synonymous with reliability and efficiency.

3. Ignore Software Availability

The availability of your ATS is crucial; it must be accessible at all times. Using monitoring services like Pingdom to check service availability can help you avoid platforms with recurring performance problems. An ATS with frequent interruptions can seriously disrupt your recruitment activities.

4. Underestimating Potential Time Savings

One of the main benefits of an ATS is improved efficient recruitment process. Measuring the potential time savings, particularly in terms of the number of clicks required to perform routine tasks, is essential. Choose an ATS that simplifies processes rather than complicating them, to maximise the time spent on higher value-added tasks.

5. Compromising Hosting Security

Data security is paramount, especially in a context where candidates’ information must be protected. Checking the security certifications of the ATS provider, such as ISO 27001, and ensuring that the software is hosted on secure servers and regularly updated is crucial. Neglecting this aspect can expose your company to the risk of data breaches.

6. Ignoring the Solvency of the Supplier Company

The financial stability of the ATS provider is often underestimated. A solvent and profitable company is more likely to continue to innovate and support its product over the long term. Be wary of start-ups that rely heavily on fund-raising, as they may prioritise rapid growth at the expense of product quality and stability.


Choosing the right ATS involves more than simply comparing features. By avoiding these six common mistakes, you can select a system that not only meets your needs but is also reliable, secure and backed by quality customer service. An effective ATS is an investment that improves the recruitment process and contributes to your company’s success. Take the time to evaluate each option and make an informed choice to ensure successful integration and use.

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